10. Cancellation

Any order is considered to be confirmed upon receipt of the signed quote form or a Purchase Order issued by the client or, if otherwise agreed, upon receipt of a partial or full pre-payment.

In case of the cancellation of an order, the client is liable to pay 100% of the order value for any work performed up to the moment of cancellation. Upon the request of the Client, EuroMinds Linguistics may provide the client with the work already completed.

In the event an order is cancelled before work on the project has begun, EuroMinds Linguistics may waive the charges for the order.

11. Cancellation of interpretation orders

Interpretation orders can be cancelled free of charge until 20 calendar days before the interpretation event.

In the event that the assignment is cancelled 8 to 20 calendar days before the day of the interpretation, the client is liable to pay 50% of the total amount.

In the event that the assignment is cancelled 7 or less calendar days before the day of the interpretation, the client is liable to pay 100% of the total amount.

12. Confidentiality

EuroMinds Linguistics makes commitment to respect the confidentiality of any information that will be provided as part of the provision of services. Any information given will be treated confidentially and will not, neither in whole nor in part, be disclosed to any third parties without prior written agreement from the client.

Translators working on our behalf systematically sign a Confidentiality Agreement by which they also commit themselves to respect the strictest confidentiality and accept their direct liability in case of their disclosure of information made available to them for the purpose of their services.

EuroMinds Linguistics would like to draw the client’s attention to the fact that any data submitted over the Internet, via email or any other non-secure connection is not fully protected from being accessible by third parties. The communication of any information of a sensitive nature is at the sole risk of the user. The client shall not hold EuroMinds Linguistics liable for any possible leakage of information exchanged over the Internet.

13. Claims, liability and compensation

Any claims regarding the quality of the services supplied by EuroMinds Linguistics shall be submitted in writing within a period of 10 working days after receipt of the service. Once this period has passed, all services shall be considered as correct and approved by the customer and shall be legitimately invoiced.

If the complaint is received within the stipulated period, EuroMinds Linguistics shall correct any text which contains well-founded mistranslations or terminology errors free of charge. Any claims must exactly identify the passages concerned and give reasons for the complaint with pertinent supporting examples. EuroMinds Linguistics reserves the right to send the translation to an independent language expert who will review the text and comment on the translation. In the event that the complaint was not justified, the client shall be liable to pay the costs of the independent expert.

If the complaint is legitimate, EuroMinds Linguistics shall adapt one of the following compensatory measures:

• Correct any translations which contain well-founded errors free of charge and within a timely manner, or
• Grant a discount on the invoice, of up to a maximum of 30% of the value of the invoice concerned (before taxes), or
• Grant a credit note against a future order up to a maximum of 30% of the value of the invoice concerned (before taxes).
• In the rare event, that it is not possible to prepare a corrected translation, an appropriate price reduction shall be granted.

EuroMinds Linguistics’ liability shall never exceed the invoice amount of the order in question.

14. Limitation of liability

EuroMinds Linguistics shall not be held liable for:

• Claims made regarding stylistic preferences or alternative choices of terminology,
• Any inconsistencies or ambiguities in the source text,
• Any delays in delivery of the services caused by a technical problem beyond its control (power cuts, computer failures, corrupted files, illegibility of texts),
• Damage or possible loss of messages arising from a fault incurred by the transmission by fax, email, Internet or any other postal means,
• Damage arising from cases of force majeure,
• Damage arising from the client’s partial or complete failure to fulfil his or her cooperation obligation,
• Terminological changes made by the client after delivery, despite the use of a validated glossary or reference material provided by the client.

15. Data security

EuroMinds Linguistics is committed to protecting the client’s privacy. Any data and information submitted to us will be stored confidentially and securely. The data will not be accessible to third parties, neither in part nor whole, without the consent of the client. All information will be used lawfully in accordance with the Data Protection Act (1998).

Data we store include name, company name and contact details in order to communicate with our clients during the completion and invoicing phase of the project. We will make every effort to keep the information we hold about you accurate and up-to-date.

16. Applicable law

All legal relations between EuroMinds Linguistics and the client and any dispute with regard to the performance or invoicing of the services that cannot be solved amicably shall be subject to German law and the jurisdiction of the Court of Hamburg, if not otherwise agreed.